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VERBAL / COMMUNICATIONS

The Ear Versus the Mouth

BY CAROLE ANN RAND


Ironically, this communication tip is not about speaking. It's about not speaking.

The lost art of listening is one of the best skills to cultivate if you want to be a good libertarian communicator. Before you start talking about libertarian ideas, stop! Stop and listen -- really listen -- to what the other person has to say. Don't just close your mouth and hold your breath, waiting for the other person to pause so you can jump in. The other person can tell if you're really listening. Breathe and pay attention.

Listening is an active process, and if you truly listen, you will reap a wealth of benefits...

1) You can find out misconceptions the other person has about libertarianism and nip them in the bud.

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2) You hear the other person's concerns, so that you can address them directly. This gives you an opportunity for rapport -- one of the greatest enhancers of communication.

3) You put the other person at ease. He or she will feel more comfortable and accepted, and will thus be more receptive to your ideas. When you show respect for other people, they will be more likely to show respect for you.

Sounds simple?

Try it. You'll find that: 1) It's harder than it sounds, and 2) It works -- amazingly well.

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SUGGESTION: Carole Ann Rand explores these ideas further on the audio tape, "Assertive Listening: The Ear Is Mightier Than the Mouth."

Carole Ann Rand is a past president of the Advocates for Self-Government.


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