At
first the idea of "selling liberty" may seem strange.
After all, doesn't everyone want to be free? Well, it depends
on what you mean by freedom and liberty.
It's true that most people -- or at least most people in western
countries -- want to be free to do what they wish with their
own lives. But that is a far cry from saying that they believe
in liberty for everyone -- particularly the sort of all-out,
absolute, inalienable rights liberty that libertarians advocate.
Sadly, even in the United States -- which was created by a libertarian
revolution -- most people no longer really believe in complete
liberty or even anything close to it. Decades of government
regulation, government schooling, and incessant propaganda about
how society would collapse without Social Security, Medicare,
the War on Drugs, and hundreds of other government agencies,
programs and entitlements has convinced most people we must
limit liberty, perhaps severely.
Fortunately, discontent with big government is also enormous,
so people will listen to what we have to say if we do it in
the right way. But make no mistake about it: most people have
yet to be sold on liberty.
What's the best way to do this? While there is, of course, no
one right answer, there are certain universal principles that
apply to selling virtually any product, including liberty.
Principle #1: Know your audience. The first
question in selling any product is: "What do your customers
want?" In the case of liberty, the answer is different
for different people.
For some people, the primary concern is personal material benefit.
The most important thing about liberty for them is that they
would be far richer in a libertarian society.
For
instance, many polls show that one of the biggest concerns for
young workers is having enough money to live comfortably when
they retire. If you can demonstrate that they would have five
times as much money when they retire if the money they now pay
in Social Security taxes was instead invested in a private annuity,
you're on your way to selling them on liberty. Convince them
that we could also have all of the essential social services
now provided by government (education, roads, etc.) for a fraction
of what they now pay in taxes, and you may have a convert.
For other people, their major concern will be something else
entirely, such as helping the poor, reducing crime, better schools,
affordable health care, or a more just legal system. Before
you even begin to sell liberty, you must first know what the
people you are talking to want. How do you find out? This leads
us to the second principle of selling liberty.
Principle #2: Listen, listen, listen. To find
out what people want, ask them. Then listen attentively to what
they have to say. If you are serious about selling liberty,
you should spend at least three times as much time listening
to others as you do talking.
This is often very hard for libertarians to do, since we usually
know so much and have so much to say. However, as any good salesman
knows, 80% of selling is getting a client to convince himself
that he or she wants to buy your product. You do this by listening
a lot, agreeing whenever possible, and explaining how your product
meets their needs.
Principle
#3: Emphasize areas of agreement, rather than areas
of disagreement. If a conservative tells you he wholeheartedly
endorses lower taxes and smaller government, but believes that
the War on Drugs is imperative for saving America, during your
initial conversations talk about taxes and limited government,
not the War on Drugs. In fact, avoid talking about the War on
Drugs at all, if possible, until much later. Explain that the
Drug War may be an issue on which you have to "agree to
disagree," while you agree about so many other things.
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Congratulate your conservative friend on her shrewd insight
in recognizing the central importance of low taxes and limited
government to maintaining a free, prosperous and morally-responsible
society. If you do discuss the War on Drugs with her at some
much later date, it should be in terms of her key values: the
safety of society, individual responsibility, family and economic
efficiency. It should not be in terms of values your conservative
friend doesn't believe in -- such as your right "to do
your own thing" or "greater civil liberties."
Also: Be careful what words you use. "Civil liberties"
may seem like a good thing to you, but every time you use the
words, your conservative may think of those "anti-God,
pro-pornography communists" at the American Civil Liberties
Union.
What if, despite your best efforts, your conservative friend
doesn't budge an inch on an issue and remains convinced that
libertarianism really means "Satanic libertinism?"
If that happens, you probably didn't apply principle # 4.
Principle #4: Qualify your prospects.
Good salesmen go through an initial process called "qualification"
which means determining if a particular person or group is a
serious prospect for buying your product and hence worth spending
time on.
You qualify a prospect by asking three key questions: What do
you want? When do you want it? What are you willing to pay for
it?
If
a person tells you one of their key concerns is affordable health
care as quickly as possible, and they would gladly contribute
$500 to an organization they thought was effective in making
health care affordable, you would have an excellent prospect
if you can demonstrate that getting government out of medicine
and legalizing Medical Savings Accounts (MSAs) would provide
exactly that, and that libertarians are in the forefront of
fighting for Medical Savings Accounts.
Similarly, anyone who tells you their key concern is lower taxes
or ending the Drug War would be a good prospect. A strong negative
answer to any one of your three qualifying questions, particularly
the last one ("How much are you willing to pay for it?")
means you have a fair or poor prospect.
To sell liberty efficiently, concentrate on your best, easiest
prospects -- people who dress and think like you, and with whom
you already agree 80%. Although liberty is beneficial to nearly
everyone, because of individual styles, temperaments, and values,
you are not going to be able to sell liberty to everyone. Deal
with those you get along with comfortably and easily. For some
people, this will be businessmen, for others housewives, for
still others students, seniors, or bikers.
Finally, recognize that selling liberty -- like selling any
product -- involves the division of labor. Not everyone is emotionally-equipped
to be a front-line salesperson. You might be better off writing,
doing research, creating art, or writing music.
Whatever you decide, whenever you are discussing the ideas of
liberty with a non-libertarian, be respectful, speak slowly
and clearly, and be sympathetic and friendly.
By
using common sense and well-known sales principles, we all can
become better "liberty salesmen."
* * *
Note: For another perspective on the topic
of libertarian "salesmanship," see Harry Browne's
classic speech, "Why
Liberty Must Be SOLD, Not Preached (And How To Do It)."
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